Refund Policy

1Overview

Bedspace Manager is a subscription software service. Because access to the platform is granted immediately on payment and the product is delivered digitally, our default policy is that subscription fees are non-refundable, subject to the exceptions listed in Section 4 and any statutory rights that apply in your jurisdiction (Section 7).

We believe in being fair. If something goes wrong on our end — a billing error, an accidental double charge, or a significant service outage — we will make it right promptly and without bureaucracy.

2Free Trial

New accounts receive a free trial period during which no payment is required. You will not be charged unless you choose a paid subscription plan.

If you believe you were charged during a trial period, contact us immediately at support@bedspacemanager.com. We will investigate and issue a full refund if the charge occurred in error.

3Non-Refundable Payments

The following situations are not eligible for a refund:

• Change of mind — deciding you no longer want the service after a billing cycle has started.
• Unused time after cancellation — when you cancel, your subscription remains active until the end of the current billing period. The remaining time is not refunded.
• Unused features — not using specific features of the plan you subscribed to does not entitle you to a partial refund.
• Data loss caused by user action — accidental deletion of properties, leases, or records by you or a team member is not grounds for a refund. Always export data before making destructive changes.
• Third-party service disruptions — outages of Google Maps, WhatsApp, or payment processors that are outside our control.
• Account termination for cause — if we terminate your account due to a breach of our Terms of Service, no refund is issued.

4Exceptions & Eligible Refunds

We will issue a refund or account credit in the following circumstances:

Billing Errors

If you were charged an incorrect amount, charged twice for the same billing period, or charged after cancelling your subscription, you are entitled to a full refund of the incorrect charge. Report billing errors within 60 days of the charge appearing on your statement.

Charge During Free Trial

Any charge that occurred while your account was still in the free trial period will be refunded in full. There is no time limit on reporting trial-period billing errors.

Significant Service Outage

If the Bedspace Manager platform is unavailable due to issues on our side for 72 or more consecutive hours, you may request a pro-rated credit or refund for the days the service was inaccessible. This does not apply to scheduled maintenance windows (announced at least 48 hours in advance) or disruptions caused by third-party services outside our infrastructure.

Unauthorized Charges

If you believe a charge was made without your authorization, notify us and your card issuer immediately. We will cooperate fully with your bank's dispute process and refund any confirmed unauthorized charge.

Termination by Us Without Cause

In the rare event that Bedspace Manager terminates your account for reasons unrelated to a breach of our Terms of Service, you are entitled to a pro-rated refund for the unused portion of your current billing period.

5Plan Changes

Upgrades

When you upgrade to a higher plan, the change takes effect immediately. You are charged a prorated amount for the remainder of the current billing period at the new plan's rate, minus the unused value of your current plan. No refund is issued for the original plan — the unused portion is applied as a credit toward the upgrade cost.

Downgrades

When you downgrade to a lower plan, the change takes effect at the end of the current billing period. You retain full access to your current plan's features until then. No refund is issued for the price difference between plans.

6Cancellation

You may cancel your subscription at any time from within the platform settings. Cancelling stops future billing immediately and your account follows this timeline:

No refund is issued for the unused time remaining in your billing period after cancellation. You retain full access to all features until the period ends.

7Your Statutory Rights

European Economic Area & United Kingdom

If you are a consumer (not a business) based in the EEA or UK, you may have a statutory right to cancel a digital service contract within 14 daysof purchase and receive a full refund — commonly known as the “cooling-off period.”

However, under EU and UK consumer law, this right is waived if you explicitly request immediate access to the digital service and acknowledge that the cooling-off right is lost once the service has begun. By subscribing to Bedspace Manager and accessing the platform immediately, you acknowledge this waiver.

If you did not access the platform after subscribing, you retain the 14-day cooling-off right. Contact us within 14 days of your purchase to request a refund under this provision.

Other Jurisdictions

Certain countries have consumer protection laws that provide refund rights beyond what this policy offers. Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country. If applicable law requires us to provide a refund in a situation not covered above, we will comply.

8How to Request a Refund

To request a refund, email us at support@bedspacemanager.com with the subject line “Refund Request” and include:

• The email address associated with your Bedspace Manager account
• The date and approximate amount of the charge
• The reason for your request (one of the eligible situations in Section 4, or your statutory right under Section 7)
• Any supporting detail — for example, a screenshot of a duplicate charge on your bank statement

We will acknowledge your request within 2 business days and respond with a decision within 5 business days. If we need additional information, we will ask for it within the same window.

9Processing & Timeline

Once a refund is approved:

• Refunds are returned to the original payment method used at the time of purchase.
• Processing typically takes 5–10 business days to appear on your statement, depending on your card issuer or bank.
• If your original payment method is no longer valid (e.g., expired card, closed account), we will work with you to arrange an alternative.
• Refunds are issued in the same currency as the original charge. We are not responsible for currency conversion differences.

10Contact Us

For refund requests, billing questions, or disputes, reach us here: